SellerDesk AI — Frequently Asked Questions

Getting Started

How do I install the SellerDesk AI browser extension?

Visit the official page at donbrico.net/seller-desk and follow the installation link for your browser (Chrome, Firefox, or Edge). After adding the extension, pin it to your toolbar so you can access the settings and keyboard shortcuts easily.

What platforms does SellerDesk AI work with out of the box?

It supports Etsy, eBay, Facebook Marketplace, Shopify, Mercari, Poshmark, Gmail, Outlook, and Yahoo Mail. The extension detects when you are on a supported message page and automatically activates the AI reply panel.

Do I need to create an account to start using SellerDesk AI?

Yes, you will need a free Donbrico account to activate the extension. Once signed in, you can immediately use the free tier, which includes 5 AI generations per day and 5 saved replies.

How do I set up my first property profile and store policies?

Open the extension popup and click on "Profiles." Add your store name, default tone (e.g., friendly or professional), and paste in your key policies (return window, shipping times, custom requests). This profile is stored locally and used to personalize every AI-generated reply.

Features & Usage

How does the AI generate a reply based on a buyer’s message?

When you open a buyer message on a supported platform, click the SellerDesk AI icon in the message area. The AI reads the buyer’s text and your saved store policies, then generates a context-aware draft. You can edit the draft or regenerate it with a different tone before sending.

Can I save my own custom replies and reuse them later?

Yes, the Saved reply library lets you store unlimited custom replies on the premium plan. On the free tier, you can save up to 5 replies. Use the library to keep templates for common scenarios like shipping delays, bundle requests, or order cancellations.

How do I change the tone or scenario for a generated reply?

After the AI generates a draft, click the tone selector in the reply panel. Choose from options like "Friendly," "Formal," "Urgent," or "Apologetic." You can also select a specific scenario (e.g., "Price Negotiation" or "Item Not Received") to tailor the response further.

What keyboard shortcuts are available for faster replies?

Use Alt+Shift+G to generate a reply, Alt+Shift+S to open your saved reply library, Alt+Shift+M to switch between profiles, and Alt+Shift+Z to undo the last action. These shortcuts work on all supported platforms.

Can SellerDesk AI include specific product or listing details in replies?

Yes. When you have a property or listing profile set up, the AI pulls in details like item name, price, condition, and shipping method. This makes the reply feel personalized rather than generic, especially for questions about measurements or availability.

Privacy & Security

Where does my data get processed when I use the AI?

All AI processing happens locally in your browser. Your buyer messages, store policies, and product details never leave your computer. SellerDesk AI sends only anonymized, non-identifiable text to the AI model for response generation.

Does SellerDesk AI store my buyer messages or store policies on its servers?

No. Your saved replies, property profiles, and store policies are stored locally in your browser’s storage. We do not collect, log, or store your buyer messages or sensitive store data on any Donbrico server.

Is my login information for Etsy or eBay shared with anyone?

Never. The extension does not access your login credentials or session tokens. It only reads the visible message text on the page you are viewing, just like a human would.

Can I use SellerDesk AI without an internet connection?

No, an internet connection is required to communicate with the AI model for generating replies. However, your saved reply library and profiles remain accessible offline for manual copy-paste use.

Pricing & Licensing

What’s included in the free tier of SellerDesk AI?

The free tier gives you 5 AI-generated replies per day, 5 saved replies in your library, and the ability to create 1 property profile. You also get full access to keyboard shortcuts and multi-platform support.

How do I upgrade to the premium plan, and what do I get?

Upgrade directly from the extension popup or the Donbrico website. The premium plan removes the daily generation limit, provides unlimited saved replies, and allows multiple property profiles. Payment is processed monthly or annually via credit card or PayPal.

Is there a refund policy if I cancel my premium subscription?

Yes, Donbrico offers a 14-day money-back guarantee on first-time premium purchases. After that, cancellations take effect at the end of your current billing period, and no partial refunds are issued for the remaining days.

Troubleshooting

Why isn’t SellerDesk AI appearing on my Etsy or eBay message page?

Make sure the extension is pinned and enabled in your browser toolbar. Refresh the message page completely (not just the tab) and check that you are logged into your Donbrico account. If it still doesn’t appear, try disabling other extensions that might conflict with content scripts.

The AI-generated reply doesn’t match my store policies. What should I check?

Open your profile settings and verify that your policies are saved correctly. Common issues include missing return windows or vague shipping descriptions. Also, ensure you have selected the correct profile if you have multiple stores. You can always edit the generated reply manually before sending.

I upgraded to premium, but the extension still shows the free limits.

Log out of your Donbrico account in the extension, then log back in. If the limits don’t update within 5 minutes, clear your browser cache and restart the browser. Contact support at donbrico.net if the issue persists.

SellerDesk AI is slowing down my browser. How can I fix this?

The extension runs lightweight processes, but if you have many tabs open with unsupported sites, it may consume extra memory. Try closing unused tabs and disabling the extension on sites you don’t sell on. You can also pause the extension from the popup menu when you’re not replying to messages.