FOR SUPPORT TEAMS
AI Reply Assistant gives support agents a personal reply library and an AI draft button — so they can respond to tickets faster without sacrificing quality or brand voice.
Each agent builds their own structured reply library. For new ticket types, AI drafts a response in seconds based on the ticket context and the agent's tone settings. No more blank-page moments.
Searchable reply library
Find saved replies by keyword or tag — no more digging through bookmarks or wikis
Works in every helpdesk
Zendesk, Gorgias, Freshdesk, Intercom, Front, Helpscout, Gmail — any text field
AI context-aware drafts
AI reads the ticket context and drafts a relevant response — agent reviews and sends
Save your most-used answers. Organise by category, tag for fast search, add {{variables}} for personalisation (Pro). New agents can copy-import from a senior agent's library.
Click into the reply field in Zendesk, Gorgias, or any helpdesk. The AI toolbar appears automatically — no install steps in the helpdesk needed.
Search saved replies, or type a 5-word prompt and let AI draft a full response. Review, adjust tone if needed, and send.
AI Reply Assistant works in any website with a text field — Zendesk, Gorgias, Freshdesk, Intercom, Front, Helpscout, and Gmail. No integration required.
Each agent installs their own copy and builds their own library. The extension is per-user. Team plan is on the roadmap.
The AI reads the context of the text field (the ticket content around the cursor) and uses your tone setting to generate a contextual draft. The better your prompt, the better the draft.
Yes. Agents can set a default tone (Professional, Empathetic, Concise, etc.) and save on-brand reply templates. Pro tones include Persuasive, Executive, and Assertive.
When using Gemini Nano (Chrome only), all AI processing is on-device. If using a third-party API key, data goes to that provider. Donbrico never sees ticket content.
Free to install. Works immediately in your existing helpdesk. No integration required.