FOR SUPPORT TEAMS

Support agents: cut reply time in half
with AI-assisted ticket responses

AI Reply Assistant gives support agents a personal reply library and an AI draft button — so they can respond to tickets faster without sacrificing quality or brand voice.

Try AI Reply Assistant — Free Full extension details →

What's slowing your team down

⏰High ticket volume means agents spend most of their day copy-pasting or rewriting near-identical answers
📉Inconsistent tone and accuracy across replies when agents work at speed
🧠New agents need weeks to learn standard answers — there's no structured knowledge base inside the ticketing tool

How Donbrico solves it

Primary Tool

AI Reply Assistant

Each agent builds their own structured reply library. For new ticket types, AI drafts a response in seconds based on the ticket context and the agent's tone settings. No more blank-page moments.

Searchable reply library

Find saved replies by keyword or tag — no more digging through bookmarks or wikis

Works in every helpdesk

Zendesk, Gorgias, Freshdesk, Intercom, Front, Helpscout, Gmail — any text field

AI context-aware drafts

AI reads the ticket context and drafts a relevant response — agent reviews and sends

Add to Chrome — Free Edge Coming Soon

How it works for support agents

1. Build your reply library

Save your most-used answers. Organise by category, tag for fast search, add {{variables}} for personalisation (Pro). New agents can copy-import from a senior agent's library.

2. Open any ticket

Click into the reply field in Zendesk, Gorgias, or any helpdesk. The AI toolbar appears automatically — no install steps in the helpdesk needed.

3. Insert or generate

Search saved replies, or type a 5-word prompt and let AI draft a full response. Review, adjust tone if needed, and send.

Start replying faster today

Free to install. Works immediately in your existing helpdesk. No integration required.

Add to Chrome — Free Coming Soon on Edge Soon

Support agents: cut reply time in halfwith AI-assisted ticket responses