FOR ECOMMERCE SUPPORT
AI Reply Assistant lets you build a library of on-brand support responses and generate context-aware answers in seconds — without leaving your helpdesk.
Build a library of support reply templates for your most common ticket types. For edge cases, generate a custom response with a quick prompt — AI drafts it in seconds, you review and send.
Template library
Order, refund, shipping, product query templates — searchable and organised by tag
Helpdesk integration
Works in Gorgias, Zendesk, Freshdesk, Shopify Inbox, Gmail — any text field
Tone control
Choose reply tone: empathetic, professional, or concise — per message
Save your top 30+ support replies. Tag by category — refunds, shipping, product questions — for fast, accurate retrieval.
Open a ticket in Gorgias, Zendesk, or Gmail. Click inside the reply field — the AI toolbar appears automatically.
Search saved templates or type a quick prompt. The AI drafts a full response. Review, adjust tone if needed, and send.
Yes. AI Reply Assistant works in any website with a text field, including Gorgias, Zendesk, Freshdesk, Shopify Inbox, and Gmail. No integration required.
Yes. You can save your brand voice as a tone preset and AI will match it when generating responses.
Free plan includes 30 templates. Pro gives you unlimited templates, plus smart variables like {{order_id}} and {{customer_name}}.
When using Gemini Nano (Chrome-only), everything stays on-device. If you use a third-party API key, data goes to that provider — never to Donbrico.
Currently licenses are per-user. Each agent installs their own copy. Team billing is on the roadmap.
Free to install. No account required. Works in your existing helpdesk.